Privacy Policy

September 30, 2025 2025-10-10 4:29

Privacy Policy

In this policy, “us”, “we”, or “our” means Auckland Sightseeing Tours, operators of this website https://aucklandsightseeingtours.co.nz. We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

By using our website or contacting us at bookings@aucklandsightseeingtours.co.nz, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

The personal information we collect may include:

  • Contact details – such as your name, email address, and phone number.

  • Booking information – details of enquiries, requests, or bookings.

  • Click trails & analytics – anonymous tracking through Google Analytics.

  • Activity history – such as enquiries submitted or communications with us.

  • Publishable content – any comments, testimonials, or feedback you choose to provide.

We do not personally process or store usable credit card information. Any payments are processed securely through trusted third-party providers.

2. HOW WE COLLECT IT

  • Directly from you when you submit an enquiry, contact us, or book a tour.

  • Automatically through cookies, log files, and analytics tools.

  • From third parties such as payment processors.

3. WHY WE COLLECT IT & HOW WE USE IT

We collect your personal information in order to:

  • Respond to enquiries and provide requested services.

  • Confirm bookings and communicate with you.

  • Improve website performance and user experience.

  • Share updates, promotions, or offers if you have opted in.

  • Comply with our legal obligations under New Zealand law.

We may also use aggregated, anonymised data to analyse site usage.

4. DISCLAIMER OF RESPONSIBILITY

Auckland Sightseeing Tours acts only as a facilitator of bookings and information.

  • Customers are responsible for their own actions and choices.

  • We are not liable for delays, cancellations, injuries, damages, or losses caused by third-party services (such as attractions, venues, or transport providers).

  • Agreements between you and third-party providers are solely between you and them.

5. DISCLOSURE OF INFORMATION

We may disclose your information in the following cases:

  • Where required by law under the Privacy Act 2020.

  • To trusted third parties (e.g., payment gateways, booking platforms).

  • To protect our legal rights, property, or safety.

  • With your explicit consent.

We will never sell or rent your personal data to marketers.

6. INFORMATION SECURITY

  • We take reasonable steps to secure your information.

  • Our website uses SSL encryption.

  • Data is stored securely with restricted access.

  • However, no system is 100% secure, and online data is provided at your own risk.

7. COOKIES

Our website uses cookies to:

  • Improve browsing experience and remember preferences.

  • Track site traffic and usage.

  • Prevent spam or malicious traffic.

You may disable cookies in your browser, but some functions may not work properly.

8. PUBLISHABLE CONTENT

When you submit comments, reviews, or testimonials:

  • You grant us the right to publish or display that content.

  • You confirm the content is your own or that you have permission to share it.

  • You indemnify us against claims resulting from its publication.

9. YOUR RIGHTS UNDER NZ LAW

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold.

  • Request corrections to inaccurate information.

  • Opt-out of receiving future marketing communications.

Contact us at bookings@aucklandsightseeingtours.co.nz to make a request.

10. INTERNATIONAL DATA STORAGE

Your personal information may be stored on servers outside New Zealand. By using our services, you consent to this transfer.

11. OPTING IN AND OUT

  • You may opt-in to receive newsletters or marketing content.

  • You can unsubscribe at any time by clicking “unsubscribe” or emailing us.

  • Disabling cookies may reduce functionality but does not stop you contacting us.

12. POLICY UPDATES

This Privacy Policy may be updated periodically. Changes will take effect once posted on our website with the new “Last Updated” date.

13. CONTACT US

For questions, access requests, or privacy-related complaints, please contact us:

Auckland Sightseeing Tours
🌐 https://aucklandsightseeingtours.co.nz
📧 bookings@aucklandsightseeingtours.co.nz